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Knowledge base
GENERAL
Getting Started
13
How Do I Register For An Account To Start Shopping?
How Do I Make a Purchase On LamboPlace?
What Are The Payment Methods Supported By LamboPlace?
Do We Charge Delivery Fees ?
How Do I Return My Item?
View all 13
Get In Touch With Us
6
How Can We Make It Better For You?
Yes, We’d Love To Hear It From You
Can I Chat To A Real Person?
Join us and start selling on LamboPlace
How do I contact LamboPlace Customer Service Support Team?
View all 6
Getting Started on LamboPlace
1
How Do I Register For An Account To Start Shopping?
MY ACCOUNT
General Tasks
15
I Forgot My Password And I Can't Login To My Account
How To Manage My Address
Where To View My Orders?
Can I register Lambo account using oversea number
How many items can I buy in a single order?
View all 15
Security & Safety
2
How Secure Is Your Account With Us ?
Is It Safe To Shop At LamboPlace?
Account Safety-obsolete
0
RETURNS AND REFUND
FAQ
10
Received a faulty / damaged / wrong item
Refund Policy
How Do I Return My Item and Refund?
Return Policy
LamboPlace Refund Method
View all 10
Forms
4
Online Refund Request Form
Order Cancellation Request Form
Vendor Request Form
How to-LamboPlace Return & Refund Request ( Web version)
Return Policy-obsolete
0
Product Returns-obsolete
0
Refund Policy-obsolete
0
ORDERS
Changes In Order
4
CHANGES ON ORDER You changed your mind on your order
CHANGE ORDER DETAILS. Can I change order details after the order is placed ?
Check Your Order Status
My Wishlist
Cancellation Of Order
2
Can I cancel my order?
Why is my order cancelled?
Pending Order Status
1
PENDING ORDER STATUS I couldn't proceed with payment and my order status is Pending. How do I proceed?
Bulk Purchase
1
How do I purchase in bulk?
Order Exchange
1
CAN I EXCHANGE We’re sorry
How Do I Order
2
HOW DO I ORDER ? Let’s help you get started
Can I check out multiple products together?
Successful Order
1
HOW DO I KNOW IF MY ORDER IS SUCCESSFUL? Let’s check on it
Missing Items In My Order
2
MISSING ITEM IN MY ORDER Not cool! We are sorry we got it wrong
What if my order has arrived incomplete; pieces are missing?
Adding / Remove Item in An Order
3
ADDING ITEM INTO ORDER Can I add item after placing an order ?
WHY I CAN'T ADD MORE? I can't add item into my order cart
Is an item reserved / booked after I added to the Cart?
PAYMENTS
Payment Error
1
PAYMENT ERROR Are you experiencing error messages on your payment page ?
Payment Declined
1
PAYMENT DECLINED Oh no! Let’s figure it out.
Payment Status
12
Payment Failed, But Account Balance Deducted?
Payment Status - Defer Update
How to make a payment with PROMO CODE / VOUCHER CODE
How to Make a Payment
I forgot to apply my voucher. Can i use a voucher on my existing order?
View all 12
Payment currencies
1
PAYMENT CURRENCIES What currencies do we use
Payment Policy
1
LamboPlace Payment Policy
Razer Policy
1
MOLPay Privacy Policy
Razer Payment
2
MOLPay Payment Gateway
MOLPay Payment Flow
Lambo Wallet
8
What is Lambo Wallet and how do I use it?
How to check-out using Lambo Wallet
How do I top up Lambo Points / Lambo Wallet
How to Make a Payment by Using Lambo Points / LamboPay eWallet
What if my LamboPay top-up failed or amount not reflected?
View all 8
Voucher T&C
4
LamboPlace terms and conditions for Voucher/Promo code
My order has cancelled due to payment failure & I can't reuse the same Promo Code
My voucher code has expired. Can LamboPlace replace it?
How do I find promotions on LamboPlace?
0% Interest Free Installment Plan
2
ShopBack Installment Plan
PACE Installment Plan
SHIPPING AND DELIVERIES
General
17
When will I Receive My Order?
Which Location Do We Deliver?
Delivery Charge
Fresh Food Delivery
How Can I Track My Order
View all 17
Deliveries
7
Change of delivery address
Order Ship Internationally?
What can I do if I just noticed wrong shipping address after parcel has been "Shipped" or "Completed"?
Does LamboPlace deliver during weekends and holidays?
Shipping fee I paid will be refunded if my order is returned/refunded/Out of Stock?
View all 7
PRODUCTS
Product Availability
4
BRING IT BACK Oh no! You want it but it’s no longer available
How can I find out if a product is available to purchase?
Lamboplace Gift Vouchers
What is LamboBazaar?
Damaged / Faulty / Wrong Products
1
Received a faulty / damaged / wrong item
Out Of Stocks
3
PRODUCT OUT OF STOCK You missed it!
CAN I PURCHASE AN OUT OF STOCK ITEM? Looks like you really want to have it
Can I backorder products that are currently unavailable?
Warranty
1
How to check a product's warranty?
Product Ratings & Reviews
1
Where can I see a product's Ratings & Reviews?
REWARD PROGRAM
General
5
What is Lamboplace Reward?
WHAT IS LamboPoints ? Earn loyalty points while shopping at LamboPlace
Refer A Friend - What is Lamboplace’s Referral Program?
Do LamboPoint expire?
What is Corporate Gifting?
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