LamboPlace provides returns for all items (except for specifically stated non-returnable items).

Customers may apply for the return request of the purchased item if applicable. Please ensure that the item is in accordance to the Return Policy.

Items must be shipped back to Vendor at any time within fourteen (14) calendar days after the date the products is received by the customer. However, if the customer did not receive the goods because of absence from the delivery destination address or failure to input correct address, that date would be the date on which delivery attempt was first made. Please note that customer must ship the goods to a location designated by Vendor within three (3) days after the return request is raised to LamboPlace.

Goods are eligible for return according as per below:

*Please note that Condition(s) must be meet prior to submitting a return request which covers the following criteria(s):

Items must be in its original condition (tag intact, unworn, unwashed and unaltered).
Complete Set (Include Accessories and In Original Packaging); Tags & Labels Attached; Not Damaged; New Condition.

All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.

The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days.

Due to hygiene purposes, below are the list of non-returnable but not-limited to items includes:

• Items classified as hazardous materials or use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
• Any product missing the serial number
• Downloadable software products
• Gift cards (except as required by law)
• Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
• Some jewellery orders
• Some health and personal care items
• Grocery products
• Fresh flowers and live indoor plants
• Open software
• Baby Soother, Baby Bottles, Breast Pump
• Breast Pads & Nipple Shields
• Condoms, LubricantS
• Cosmetic Products, Skin Care Products, Brushes, Related Make-Up Tools
• Ear Plugs / Earphones / Earbuds
• Earrings / Studs
• Food & Beverage Items
• Fragrances
• Men and Women’s Undergarments
• Swimming Trunks, Swimsuits and Bikinis

In the event of any reason of return product(s), customers are required to return the item(s) via Standard Courier; at his / her own cost. The return of the product to the customer will be borne by vendors.

Kindly email us (customercare@help.lamboplace.com) first before shipping anything back to the vendor, so that we can provide you with complete return instructions.

The evaluation process might take 2-3 business days or more, depending on a case-by-case basis.