FAQ

Received a faulty / damaged / wrong item
We’re really sorry to hear that you’ve received an item that’s not in perfect condition.  Please create a new ticket here. Select "Return &a...
Thu, 25 Mar, 2021 at 4:07 PM
Refund Policy
LamboPlace Refund Policy Refund Process: Please take note that the returned item(s) needs to be returned to our vendor within fourteen (14) calenda...
Mon, 27 Sep, 2021 at 4:23 PM
How Do I Return My Item and Refund?
We are sorry to hear you’re not happy with our product. While we are unable to offer a refund (please see our terms and conditions here), we will offer you ...
Fri, 13 May, 2022 at 3:52 PM
Return Policy
LamboPlace provides returns for all items (except for specifically stated non-returnable items). Customers may apply for the return request of the pu...
Thu, 26 Aug, 2021 at 10:58 AM
LamboPlace Refund Method
Starting from 1st September 2021, all requests for refunds will be deposited into Lambopay eWallet EXCEPT Installment Plan (ShopBack @previously known as Ho...
Tue, 27 Sep, 2022 at 3:03 PM
What is the Change of mind returns policy?
Cancel orders due to 'Change of mind' are not allowed once the parcel has been ship out  / Ready to ship. It happens when the buyer (customer) decid...
Thu, 9 Sep, 2021 at 3:20 PM
Refunds from Failed deliveries
Our standard delivery  : WM: 2-7 Days / EM: 10 - 14 Days.  You can request a refund if the item is not shipped out within our standard delivery schedul...
Wed, 6 Jul, 2022 at 4:41 PM
Non-Exchangeable & Non-Refundable Items
Non-Exchangeable & Non-returnable items are the following items that are ineligible for returns, kindly see the list below: Grocery Items / Perishab...
Tue, 23 Nov, 2021 at 4:34 PM
Am I Received Faulty Electronic Product?
If the received electronic product is not in function, we strongly advised you to re-try the product with the below options (based on the product requiremen...
Fri, 22 Apr, 2022 at 5:34 PM
What should I do if my refund is incorrect?
We're really sorry if we've made a mistake with your refund! If this is the case, please get in touch with our Customer Care Team at: customerca...
Fri, 7 Oct, 2022 at 11:05 AM