We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected shipping date has passed ( 2 ~ 7 working days (WM) and 10 ~ 14 working days (EM) from the dispatch date), then please contact us by going to 'Contact Us' tab on this page and we will sort it for you. Alternatively, can send an email to customercare@help.lamboplace.com