We understand your frustration. For some customers, a lack of phone support is a deal-breaker, and that’s completely understandable, but it’s not something we offer at this time.

We want to help you get you the answers you need, and we can definitely get that done by email, but we will certainly need your help in this.

If you can provide us the following information, that will help us track down what’s happening and figure out the best way forward.

We really appreciate your help, and we know it’s stressful when you’ve got work to do and you’re stuck like this. As soon as you reply, We’ll be automatically notified so we can start investigating for you.

Thank you。