Our orders are generally divided into 4 statuses:
| Status | Definition |
| To Pay / Pending | You have successfully check out but do not make the payment. |
| Processing | Our fulfillment team is preparing your order |
| Ready To Ship | The parcel arrive at our courier, and ready to ship to your place. Typically, a tracking code with a selected shipping partner has been assigned and you will be able to track your order with the tracking code. |
| Completed | The customer received the order. |
| Canceled | Order being canceled either due to customer cancel the order or due to other reasons, such as out of stock. |
In order to browse all the orders, you can either view it from the website or app.
From the app:
Please view this short clip to understand how to view your orders.
From the website:
- Click on your name after you log in to the website, it can be located at the top right corner.
- It will bring you to your dashboard; click on "My Orders".
- You should see a list of all your orders.
- All the orders are displayed with the status.
- You can view order details by click on an order.
Please refer to the screenshots below for better understanding.
A typical order details with pending status, you can also make payment by click on "Pay Now" if you did not do so during checkout.
A typical Processing page, which means order is being handled by our fulfillment team.
A typical Ready to Ship page, which means the order has send to a shipping facility and waiting to ship to your address.
A typical order completed page.
A typical order cancelation page.
