Worry not! Please follow the general instructions below to reset the password.
- Enter your email address
- Click on "Forget Password".
- The system will prompt you to key in the registered email address.
- Key in the email address you register with us.
- A password reset link will be sent to your registered email with steps on how to create a new one. Yes, it is essential that you remember your password this time.
Reset your password from the website
From the website, after you key in the email address, you should see a "Forgot Your Password?" link.
After you click on "Forgot Your Password?", the system will prompt you to key in the email address you registered with us. Please key in the email address and check your mailbox for reset email.
Reset your password from the app
Similar to the steps of resetting at the website, reset the password from the app is almost the same. Please refer to the video below for the instructions: