Firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card.

After this, please contact us by going to 'contact us' tab on our homepage to submit details and we will investigate further.

To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):

-What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)

-What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)

-A description of the problem and what time the problem occurred

-If you get an error message code, please include it in your message to us

We will send you an email confirming your issue and we will keep you updated on the issue via email.