If your order status says "shipped" but the tracking information not working or doesn't show movement, don't panic.

There are a few reasons why the tracking number for your order is not working:

• The logistics partner or seller has provided the wrong tracking number
• The tracking number has not been updated on the logistics partner's tracking website yet - Please allow 24 hours for your tracking information to show movement
• A system error has occurred on the logistics partner's tracking website
• Delivery is done by the seller's own fleet

When this happens, feel free to drop us an email at customercare@help.lamboplace.com to track your parcel status with provided order no (example: 000009xxx) and we will respond to you as soon as possible.